Last Updated: January 18, 2026
At BioXForge LLC (“BioXForge,” “we,” “us,” or “our”), we take pride in providing high-quality research products. Due to the nature of laboratory and research-use materials, all sales are final.
Please review this policy carefully before placing an order.
No Returns or Exchanges
BioXForge products are intended for research and educational purposes only and are often sensitive to handling, storage conditions, and environmental exposure. For safety, quality assurance, and compliance reasons:
We do not accept returns or exchanges on any products.
This includes, but is not limited to:
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Opened or unopened items
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Products exposed to unknown handling or storage conditions
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Products returned due to customer preference, ordering errors, or changes of mind
Damaged, Incorrect, or Missing Orders
We stand behind the accuracy and quality of our shipments. If your order arrives damaged, incorrect, or incomplete, please contact us promptly so we can review and resolve the issue.
To request assistance, contact us within 48 hours of delivery and include:
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Your order number
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A description of the issue
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Clear photos of the product, packaging, and shipping label
Contact Information:
Email: sales@bioxforge.co
Text: (307) 207-2291
After review, BioXForge may, at its discretion:
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Replace the affected item(s), or
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Issue a refund or store credit, if appropriate
Shipping Issues & Carrier Delays
Once an order has been handed off to the shipping carrier, BioXForge is not responsible for delays caused by:
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Carrier disruptions
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Weather events
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Incorrect address information provided by the customer
We are happy to assist in filing a carrier claim when applicable.
Order Accuracy & Address Responsibility
Customers are responsible for ensuring that all order details, including shipping address information, are accurate at the time of purchase. BioXForge is not responsible for orders shipped to incorrectly provided addresses.
Research Use Only Notice
All BioXForge products are sold for research and laboratory use only. Products are not intended for human or veterinary use, and returns are not permitted due to regulatory, safety, and quality-control considerations.
Policy Updates
BioXForge reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this policy or need assistance with an order, please contact us:
BioXForge LLC
